Your Privacy Matters to Us.

This policy explains how we collect, use, and protect your information across all AILA platforms.

Last updated: April 3, 2026

At AILA, we are committed to protecting your privacy. This policy applies to everyone who uses our platforms, including students, educators, school administrators, and guardians. By using AILA, you confirm that you have read and agree to this policy.

What We Collect.

We collect information to deliver a better learning experience. This includes your name, email address, and role when you register. It includes performance data such as test answers, scores, and study progress. It includes technical data such as your IP address, device type, and activity logs. And it includes any messages or attachments you send us through our support channels. Everything we collect has a clear purpose.

How We Use It.

We use your information to deliver personalized learning content, analyze your progress using AI-powered tools, improve our platform, provide support, detect misuse, and meet our legal obligations. We do not sell your data. We never have.

How Our AI Uses Your Data.

AILA uses artificial intelligence to process certain data, including exam answers and study progress. These AI-generated outputs are designed to support your learning journey. They do not replace official grades or human evaluation. Where third-party AI engines are involved, they operate under strict compliance agreements.

Third Party Services.

We work with trusted third-party providers for hosting, analytics, and infrastructure. We share only the data they need to do their job, and all providers are contractually required to protect it. AILA is not responsible for the privacy practices of third parties outside our control.

Where Your Data Lives.

Some data may be stored or processed on secure servers outside Saudi Arabia. All service providers we work with comply with international privacy standards including GDPR.

Cookies.

We use cookies to maintain your session, improve performance, and understand how our platform is used. You can control cookie preferences through your browser settings at any time.

How We Protect It.

We use industry-standard security measures to protect your data from unauthorized access, misuse, or loss. Access is limited to authorized personnel only.

Your Responsibilities.

You are responsible for keeping your account credentials secure, using our platform ethically and legally, and notifying us immediately if you suspect unauthorized access. Misuse of the platform may result in account suspension or termination.

Younger Users.

Our services are intended for users aged 9 and above. For users under 18, parental or guardian consent is required before using our platforms.

Your Rights.

You have the right to access, correct, delete, restrict, or transfer your personal data under GDPR and CCPA. To make a request, reach out to us at support@aila.sa and we will respond within 30 days.

How Long We Keep It.

We retain your data only for as long as necessary to deliver our services, meet legal obligations, and support internal research. When data is no longer needed, it is securely deleted or anonymized. Our standard retention period is Define retention period.

Data Protection Officer.

For formal privacy requests or concerns, you may contact our Data Protection Officer directly at DPO email address.

Changes to This Policy.

We may update this policy from time to time. We will notify you of any significant changes via email or through our platform. Continued use of AILA after any update means you accept the revised policy.

Questions?

If you have any questions about this policy, we are happy to help. Reach out to us at support@aila.sa or visit us at https://aila.sa.